Handling an incoming call

Bria must be running to answer incoming calls. It can be running in the system tray. If Bria is not running, incoming calls may be directed to voice mail if you have this service. Check with your VoIP service provider or your system administrator.

When Bria is in the foreground, the call appears in the call panel in the Bria interface. When Bria is in the either the foreground or the background, you may also receive a notification for the incoming call depending on your settings. To receive notifications on a Mac, also set the system preferences.

Answering on the call panel

You can answer a call on the call panel or using the notification.

  1. Click an action button.

    Incoming audio callIncoming video call

    Incoming audio callIncoming video call

One of the following results occurs depending on the action button you choose:

Icon and Meaning - Windows

Answer incoming call: The incoming audio call is answered with audio. If you were on another call, Bria places the first call on hold.

Answer incoming call with audio only: The incoming video call is answered with audio only. If you were on another call, Bria places the first call on hold.

Answer incoming call and start sending my video: The incoming video call is answered with video. If you were on another call, Bria places the first call on hold.

Forward this call to another person without answering: The incoming call is forwarded without answering it first. A call entry field appears. Enter the name or number you want to forward the call to and click Forward.

Refuse incoming call: The call is declined and the remote party gets a busy signal or the call is forwarded to voice mail if you have this service.

Icon and Meaning - Mac

Answer call: The incoming audio call is answered with audio. If you were on another call, Bria places the first call on hold.

Answer with audio only: The incoming video call is answered with audio only. If you were on another call, Bria places the first call on hold.

Answer with video: The incoming video call is answered with video. If you were on another call, Bria places the first call on hold.

Forward call: The incoming call is forwarded without answering it first. A call entry field appears. Enter the name or number you want to forward the call to and click Forward Call.

Reject call: The call is declined and the remote party gets a busy signal or the call is forwarded to voice mail if you have this service.

Answering notifications

In Windows, you will receive Windows 10 interactive toast notifications . In Mac, you will receive banner style notifications or alert style notifications.

To use Windows interactive toast notifications, you have to enable Use Windows notifications in Softphone > Preferences > Alerts & Sounds.

  1. Click Answer, Decline, or Decline with message in the interactive toast notification. When you click Decline with message, the message you enter is sent to the caller as an IM.

Banner style notifications appear briefly in the top corner of the screen. They will disappear on their own. To answer a call, click on the notification. This brings Bria into the foreground and you can answer the call using the call panel.

Alert styles notifications appear and remain on the screen until you take action on them. You can click Answer or Decline on the alert. You can click anywhere else on the notification to bring Bria into the foreground and answer the call using the call panel.

The notifications do not indicate whether the incoming call is an audio call or a video call. If the incoming call is a video call, Bria will answer with video. If you do not want video, you can stop sending video once the call is established.

Related features

Here is a list of features and preferences related to incoming calls.

  • Display name on incoming calls

    You can set Bria to try to match your contacts and use the contact's display name for the caller ID if a match is found. If you prefer you can use the SIP call information. See Preferences > Calls - Caller ID.

    1. Click Softphone > Preferences (Windows) or Bria > Preferences (Mac).
    2. On the Calls panel, select Match Contacts for Caller-ID.

    Bria attempts to match incoming calls to your contacts. If Bria finds a match, Bria uses the Display name for the caller ID information.

  • Call blocking

    You can configure Bria to block certain numbers.

  • Call forwarding

    Instead of answering, incoming calls can be forwarded to another number.

  • Auto answer

    Instead of clicking on the call panel, you can configure Bria to automatically answer calls.

  • Call waiting

    Call waiting notifies you of a new call while you are already on another call.