Working with messages

Availability of this feature depends on the Bria solution you subscribe to.

Available in: Teams.

Not available in: Solo.

Using Bria, you can preview hyperlinks, search, copy/paste messages and export conversations.

Searching messages

You can use the search feature to find a message in an IM or chat roomusing a Room Name, name or a keyword.

  1. Type the Room Name, team member's name or search keywords in the Search Messages field. Bria filters the sessions that contain the search words.

    Enter the keyword in "Search" and all conversations with the keyword are displayed in the conversations list.

    Bria displays the chat room and IMs that contain the search word.

  2. Click the chat room or the IM that you want to view.

Bria displays the messages in the chat room or IM that contain the name or keyword. When you have scrolled through all of the messages containing the search keywords in a chat room, you see No more messages.

Clear Search Messages to see all of the messages in the chat room or IM.

Composing a message

When typing a message, you can use emoticons and formatting in your IM's and chat rooms.

By default, Shift+Enter (for Windows) or Control + Enter (for Mac) inserts a new line in a message and Enter sends the message. You can change this behavior in Preferences > Application panel: Messages & Presence.

  • Formatting on Windows: Use Ctrl+B for bold, Ctrl+I for Italic, and Ctrl+U for underline.

  • Formatting on Mac: Use Command+B for bold, Command+I for Italic, and Command+U for underline.

  • Emoticon: Search for an emoticon by typing a keyword. Change the skin tone to customize the emoticons.

Copying and pasting messages

You can copy messages from Bria and paste within the Bria or in another application.

  1. In the Messages window, highlight the message or messages that you want to copy.

  2. Windows: Right-click one of the selected messages and click Copy or press Ctrl+C on the keyboard.

    Mac: Command+ click on one of the selected messages and click Copy or press Command+C on the keyboard.

Bria places the messages on the clipboard. You can paste the messages in Bria or in another app on your computer. Formatting from the original message is not retained.

When you send or receive a message with a hyperlink in it, Bria can show a preview of the hyperlink in the message.

  1. Click Preferences on the Softphone menu (Windows) or theBria menu (Mac).
  2. Select or clear Show hyperlink preview on messages.

Bria either shows or removes previews for all the hyperlinks in Messages.

Exporting messages

You can export instant messages and chat room messages into a .csv file.

When you close or leave a chat room, you no longer have the conversation history. If you want to keep the messages, export them first.

  1. Click on the message you want to export.

  2. Click More options for this contact (Windows) or More options for this conversation(Windows and Mac).

    The "More options for this conversation" button is on the message header.

  3. Click Export Conversation.

    "Export Conversation" is on the "More options for this conversation" menu.

    Bria opens the File Manager.

  4. Select the location and enter a name for the file. Click Save.

    Windows: "File name" and "Save as type" are in the file manager popup.Mac: "File name", "Tags", and "Save as type" are in the file manager popup.

Bria saves the session as a .csv file in the location you selected. Formatting from the original message is not retained.

  1. Right-click on the IM or chat room and click Export Conversation.

    "Export Conversation" is on the shortcut menu.

    Bria opens the File Manager.

  2. Select the location and enter a name for the file. Click Save.

    Windows: "File name" and "Save as type" are in the file manager popup.Mac: "File name", "Tags", and "Save as type" are in the file manager popup.

Bria saves the session as a .csv file in the location you selected. Formatting from the original message is not retained.