Sending and receiving instant messages

Availability of this feature depends on the Bria solution you subscribe to.

Available in: Teams.

Not available in: Solo.

Sending an instant message

Instant messages (IMs) can be sent from the Messages window, the Contacts panel, the Favorites panel, or from an active call.

Set the action for clicking Enter while typing a message in Preferences > Application panel: Messages & Presence.

Sending an IM from the Messages window

From the Messages window, you can start a new IM, send another message on an existing IM conversation, or send an IM to a member of a chat room.

When you send an IM using New Conversation, you may see Add a Favorite. This only shows up if you have added a person to Favorites.

  1. Click New Conversation.

    The "New Conversation" button is beside "Search".

    The new conversation window opens.

  2. Type the name of a person in Type to add people to a conversation and select them from the list of suggestions when they appear. Type Enter to select the first suggestion in the list. If you have added any contacts to Favorites, you can also click on the person in Add a Favorite.

  3. Click on the person below Send a Message. Type Enter to select the first suggestion in the list.

    The person appears under "Send a Message".

  4. Type your message in Compose Message.

    Type you message in "Compose Message".

  5. Click Send Message.

Bria sends the IM.

  1. Do one of the following:

    • With the All or People filter selected, scroll through the conversations and click on the IM conversation.

    • With the People filter selected, type the name of the person you want to IM in Search. All IM conversations that have the person's name in them appear – including conversations where the name was mentioned in a message. Click on the IM conversation.

    • With the All filter selected, type the name of the person you want to IM in Search. All IM conversations and group chats that have the person's name in them appear – including conversations where the name was mentioned in a message. Click on the IM conversation.

  2. Type your message in Compose Message.

    Type you message in "Compose Message".

  3. Click Send Message .

Bria sends the IM.

  1. Click on the chat room with the All or Rooms filter selected.

  2. Click Members in the chat room header. The number indicates the number of members in the room.

    The "Members" button is on the conversation header.

  3. Do one of the following:

    • Click on their avatar and click on Instant Message on the vCard.

    • Double click on their avatar.

    The avatars for members of the group appear in the messages section when you click "Member".The contact's vCard shows their contact information.

    If you already have an existing IM conversation, Bria opens it. If you do not have an existing IM conversation, Bria starts a new one.

  4. Type your message in Compose Message.

    Type you message in "Compose Message".

  5. Click Send Message .

Sending an IM from the Contacts or the Favorites panel

From the Contacts or Favorites panel, you can send an IM using the shortcut menu or using click-to-message.

  1. On the Contacts or Favorites panel, right-click (Windows) or Control+Click (Mac) on a contact or a favorite and select Send Instant Message from the shortcut menu. If there is more than one IM address, select the one you want to use.

    "Send Instant Message" is on the contact short-cut menu.

  2. Type your message in Compose Message.

    Type you message in "Compose Message".

  3. Click Send Message.

Bria sends the IM.

  1. On the Contacts or Favorites panel, hover on the contact you want to message to reveal the click-to-message button. Click Instant message this person.

    The "Send Instant Message" button appears when you hover on a contact.

  2. Type your message in Compose Message.

    Type you message in "Compose Message".

  3. Click Send Message.

Bria sends the IM.

  1. On the Contacts or Favorites panel, click the person you want to message. Their vCard opens.

  2. Click Instant Message.

    The contact's vCard shows their contact information.

  3. Type your message in Compose Message.

    Type you message in "Compose Message".

  4. Click Send Message.

Bria sends the IM.

Sending an IM from an active call

From an active call, you can send an IM using More options for handling this call (Windows) or More options (Mac).

  1. During an active call, click More options for handling this call (Windows) or More options (Mac) in the call panel and click Send Instant Message.

    "Send Instant Message" is on the "More options for handling this call" menu.

  2. Type your message in Compose Message.

    Type you message in "Compose Message".

  3. Click Send Message .

Bria sends the IM.

If Preferences > Application panel: Messages & Presence > In messaging, pressing Enter will: is set to Send the message, you can use Enter instead of clicking Send Message.

Receiving an instant message

When you receive an IM, the Messages window opens or a notification appears. To control the type of notification, go to Preferences >Alerts & Sounds (Windows) or Preferences > Alerts (Mac) .

Windows 10 interactive toast notification

You can type your response directly into a Windows 10 interactive toast notification or you can click on the notification to open it in the Messages window.

You can type your reply in the Windows 10 toast notification.

Windows 7 and Mac notifications

You click on the Windows 7 or a Mac IM notification to open it in the Messages window.

A new message can appear as a Windows 7 style notification.Banner style notification for an incoming IM