Troubleshooting microphone and speaker

Use the Troubleshooting window in Bria to make sure your headsets and speaker are working. Go to Help > Troubleshooting to display the Troubleshooting window.

Devices panel

You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to place a call. You can also check the image from your camera before starting a video call.

  1. Select the microphone that you want to use from the drop-down menu.

  2. Speak into the microphone. If Bria detects sounds, you see Your microphone works.

  3. Select the speakers that you want to use from the drop-down menu.

  4. Click the Play button while listening to the speakers. Drag the volume slider to set the volume to a comfortable level. If your speakers are working, you see Your speakers work.

  5. Click Test for the camera.

Pausing music when making or receiving calls

For Mac users:

The Bria for Mac app has a preference for pausing Apple Music. It does not stop anything else such as Spotify or YouTube; you will have to pause it manually.

For Windows users:

Windows offers a feature called "Default Communication Device" where users can choose whether to stop music or reduce volume when Windows detects communication activities such as making and receiving calls.

  1. Set your headsets to be Default Communication Device on Windows. Right-click on the Speaker icon in Windows taskbar, then click Sounds, and click the Playback tab. Select the headsets you want to use for phone calls and right-click to show the menu and choose Set as Default Communication Device. Click Apply.

  2. In Bria app, go to Softphone > Preferences > Devices, then choose Default Communication Device as your headsets.

  1. Right-click on the Speaker icon in Windows taskbar, then click Sounds.

  2. Click the Communications tab and select an option for muting or reducing volume.

  3. Click Apply.

Audio panel

While you are on a phone call, you can test the quality of the audio.

To perform a valid test, you should be on an established call and not on a call attempt.

Video panel

While you are on a video call, you can test the quality of the video.

To perform a valid test, you should be on an established call and not on a call attempt.