Ports, IP addresses, firewall rules to allow on your network

The DNS names associated with the services are:

• login.softphone.com (for client provisioning)
• sip.softphone.com (for Team Voice SIP media and signaling)
• im.bria-x.com, im1.bria-x.com, im-acs1.bria-x.com, acs1-b1.bria-x.com, acs1-b2.bria-x.com, acs1-b3.bria-x.com, acs1-b4.bria-x.com, acs1-b5.bria-x.com (for Team Messaging).

• logging.softphone.com (for user services)

• hda.softphone.com (for Help Desk Assistant)
• sync.bria-x.com (for the Sync service)
• screensharing.softphone.com (for screen sharing)
• uem.bria-x.com (for gathering call statistics)

• secure.counterpath.com (for licensing)

• secure-east.softphone.com (for licensing)

• secure-west.counterpath.com (for licensing)

• docs.counterpath.com (for documentation)

All traffic for these ports is HTTPS.

Port	Description	Access
443	Client provisioning and licensing	All clients need to be able to reach this port.
Push	This is as specified by Apple APNs / Google FCM.	All push-enabled clients need to be able to reach these ports.
18082 (WSS and HTTPS)	User Services that includes: Enhanced Client Traces Help Desk Assistant (Remote access to mobile app running on user device)	All clients need to be able to reach this port.
18889	Stretto Sync (Syncs instant messages and call history sent/received between all clients)	All clients need to be able to reach this port.

Clients should automatically route to the correct nearest regional server, but we recommend ensuring that ALL addresses are accessible in case of traveling users, etc. Please also note that IP addresses may change in the future; if you manually configure your firewall/etc. for these addresses and experience issues in the future, please revisit this page to find the latest information.

Current limitations:

Only IPv4 SIP servers are currently supported for calls involving the push server. The Bria mobile client will support IPv6-only networks utilizing DNS64/NAT64 when communicating with IPv4 SIP servers.

HTTPS

Domain Names	IP Address
https://push.softphone.com	216.93.246.120
https://push-as.softphone.com https://push-as3.softphone.com	35.185.177.49 35.240.151.194
https://push-au.softphone.com https://push-au2.softphone.com	35.189.7.217 35.244.85.149
https://push-eu.softphone.com https://push-eu2.softphone.com	35.195.163.239 34.89.45.1
https://push-jp.softphone.com	104.198.91.17
https://push-uc.softphone.com	35.239.221.102
https://push-ue.softphone.com https://push-ue3.softphone.com	216.93.246.120 35.230.185.25
https://push-uw.softphone.com https://push-uw3.softphone.com	35.197.16.246 35.247.85.64
https://push-za.softphone.com	102.133.161.81

WSS

Domain Names	IP Address
wss://push1.softphone.com	216.93.246.121
wss://push2.softphone.com	216.93.246.122
wss://push-as1.softphone.com wss://push-as3ws.softphone.com	35.187.236.29 35.247.187.184
wss://push-au1.softphone.com wss://push-au2ws.softphone.com	35.189.10.177 35.244.75.9
wss://push-eu1.softphone.com wss://push-eu2ws.softphone.com	35.195.65.27 34.89.19.0
wss://push-jpws.softphone.com	34.84.10.191
wss://push-uc1.softphone.com	35.193.78.38
wss://push-ue2ws.softphone.com wss://push-ue3ws.softphone.com	3.18.216.43 35.199.2.199
wss://push-uw1.softphone.com wss://push-uw3ws.softphone.com	35.197.115.127 35.227.171.146
wss://push-za1.softphone.com	102.133.163.77

• 443 for HTTPS and WSS. This is for connections between the Bria client and the Bria Push server.
• The ports as specified by Apple APNs / Google FCM. This is for connections between the Bria client and Apple APNs / Google FCM.