Configuring call actions

Some PBX systems have short codes or DTMF tones to leverage built-in features of the system, such as *69 for last-call return, or ##70 for call parking.

Using the Bria Portal, admins can provision these codes to the clients so that end users can use it simply by clicking a menu on Bria. This feature provides a short-cut to having the end users manually type *69 or other codes.

When this feature is provisioned enabled, Bria displays an additional menu called Actions. Under Actions, up to 20 codes can be configured on Bria. For each code, you can set a name and whether or not this code should be used during a call as DTMF tones. If set as DTMF tones, the menu is inactive on Desktop and hidden on Mobile until Bria detects an active call.

Note that the Team Voice account does not support any star codes.

Desktop view

An example of three codes provisioned: two codes are non-DTMF while the last code for call parking is set as DTMF tone. The call parking action appears clickable only during a call.

Mobile view

On iOS and Android devices, tap the Phone tab, then Quick Menu, then Actions to open the Actions menu. This example uses the same configurations as above. Note that the call parking action is hidden until there is an active call.

To access the Actions menu during a call, tap more, then Actions.

Configurations

  1. In Bria Portal menu, click Settings and Preferences.

  2. Click Configure Call Actions.

  3. Click Add New Action to add a star code.

  4. Enter Label, Dialed code, and choose whether this code should be used as regular call or as DTMF during a call.

  5. Click Save.

  6. Log in from a device to see if you have the Actions menu enabled.

  7. Make sure to let your team members know that the star codes work with your custom SIP accounts, but not with the Team Voice account.