Setting DTMF

This setting is available under Settings and Preferences.

Select a method Bria uses when using dual-tone multi frequency (DTMF) or interactive voice response.

You may need to change this method if you cannot interact with interactive voice response systems — auto attendants, voice-activated menus. Contact your VoIP service provider or your system administrator for the correct setting.

Send via RFC 2833
Send via INFO
Send in-band

In-band means that Bria encodes DTMF signals in the audio stream as regular sound. Typically, DTMF is not send in-band.

You may want to use in-band if all three conditions apply:

You own your own gateway.
One or more gateways do not support RFC 2833 or do not handle it well.
Your gateway is using codes that reproduce DTMF codes well.

In this case, sending in-band ensures your DTMF tones get through because they bypass the gateway and they are reproduced accurately on the receiving end.

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Bria Portal Guide - For Bria Solo and Bria Teams
Publication date: 2024-02-09

This document contains information proprietary to CounterPath, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath. The content of this publication is intended to demonstrate typical uses and capabilities of Bria Solo/Teams Portal from CounterPath. Users of this material must determine for themselves whether the information contained herein applies to a particular IP-based networking system. CounterPath makes no warranty regarding the content of this document, including—but not limited to—implied warranties of fitness for any particular purpose. In no case will CounterPath, its employees, officers or directors be liable for any incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.

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