Data Collected by Bria for iOS

Bria collects anonymized data which the end user has an option to opt out. None of this is for advertising purposes but rather to better understand our customer's usage of the app. To opt out, go to BriaSettings > Advanced Settings > Application Logging and deselect Share Anonymous Usage Data.

CounterPath also collects anonymized crash data through Google Firebase and Microsoft's App Center.

Data collected by Bria also depends on the features you have purchased or enabled in the app.

• Diagnostic logs

  Diagnostic logs are not anonymized, and are only sent upon explicit action by the end user, usually on request by Customer Support in order to troubleshoot the issue the user is experiencing.

User Experience Metrics (UEM) which includes VQMon
IM Sync
Call History Sync
Push Notification

Data collected by Bria

The following indicates types of data collected by Bria, as well as its purpose and whether it is linked to the user's identity. Note, none of the data collected is used for tracking purposes.

User Content

• Emails or Text Messages - Applicable to Diagnostic logs (only when the Messaging feature is enabled) and/or IM Sync

  Purpose: App Functionality and Analytics

  Linked to the user's identity

• Customer Support - Applicable to Diagnostic logs

  Purpose: App Functionality

  Linked to the user's identity

• Other User Content - Applicable to Diagnostic logs and/or Call History Sync

  Purpose: App Functionality

  Linked to the user's identity

Identifiers

• User ID - Applicable to provisioned app with login capability and/or Push Notification

  Purpose: App Functionality

  Linked to the user's identity

• Device ID - Applicable to provisioned app with login capability, license tracking and/or Push Notification

  Purpose: App Functionality and Analytics

Diagnostics

• Crash Data

  Purpose: App Functionality and Analytics

• Performance Data - Applicable to UEM

  Purpose: App Functionality and Analytics

• Other Diagnostic Data - Applicable to UEM

  Purpose: App Functionality