Getting started

Creating a Bria Portal account

Users need to create their Bria Portal account on the Bria User Dashboard before logging into Bria.

For Bria Solo, a Bria Portal account is created when you sign up for the solution.

For Bria Teams, the administrator of the team creates the team and sends you an email invitation to join the team. Use the link in this email to create your Bria Portal account.

  1. Click the link in your team invitation.

    There is a link to the Bria Teams user portal in the email.

    The Bria User Dashboard opens.

  2. The email that your invitation was sent to appears in the email line. If this is the email address you want to use, click Next. If you want to use a different email, type it here and click click Next.
  3. Type a password you want to use for your Bria Portal account and click Next.
  4. Review the service terms for Bria Teams. You must agree to the terms in order to use Bria. Select I agree to allow CounterPath to store and process my personal data and click Accept Terms & Conditions. If you do not agree, close your browser window.
  5. Set your Bria communication preferences and click Start Communicating.
  6. Type your name in your user profile. You can add additional contact details and a photo now or you can log back in to the Bria User Dashboard later to add them.

Your Bria Portal account is ready to use. You can download Bria from the links provided. You can also download the iOS version from the Apple app store and the Android version from Google Play.

See Managing your Bria profile for more information on the Bria User Dashboard.

Launching Bria

  1. Obtain the Bria download file and follow the prompts in the install wizard.

  2. Start Bria as you would any other program. The Bria Login dialog appears.

  3. Enter your login credentials that you chose when signing up for Bria and click Sign in.

    Type your username and password in the login screen.

The softphone interface opens.

On Windows, your computer must have the root certificate installed in order to access the Stretto server from the client. Normally this certificate downloads automatically. If this fails to happen, you can manually force Windows to download the certificate.

Open Internet Explorer and go to https://login.bria-x.com/login. This will prompt Windows to download the correct root certificate. Make sure to use Internet Explorer. Using a different browser will not work.

Giving permissions to Bria (Mac)

Bria needs some of these permissions in order to access certain functions. Bria asks permissions for:

  • Notifications: For incoming calls and messages.
    See Configuring OS notifications to set up the type of notification.
  • Contacts: For displaying your contact list within Bria.
  • Microphone: For phone conversations.
  • Camera: For video calls.

Allow Bria a permission if a pop-up appears.

If you find that you do not have outgoing audio or video during calls, or you have issues integrating your Mac Address Book contacts, you may need to update the permissions in System Preferences.

  1. Click to open the Apple menu and select System Preferences.
  2. Click Security & Privacy and select the Privacy tab.
  3. Find the Contacts category. Select Bria to allow access.
  4. Find the Camera category. Select Bria to allow access.
  5. Find the Microphone category. Select Bria to allow access.

Bria's permissions are updated.

Minimizing Bria

If you click Minimize to system tray (Windows) or the red close button (Mac), Bria does not actually exit, it is simply minimized to the system tray (Windows) or the dock (Mac) but continues running in the back ground.

  1. Open the Windows system tray.
  2. Right-click on Bria and select Show the Phone.

Bria opens the phone on the desktop.

Exiting Bria

When you are ready to stop using Bria, you need to exit Bria. If you simply close the Bria on screen phone, Bria continues to run in the background.

  1. Click Exit of the Softphone menu (Windows) or click Quit Bria on the menu bar (Mac).

Bria stops running and the application closes.

  1. Bring Bria into focus.
  2. Type Ctrl+Q (Windows) or Command+Q (Mac).

Bria stops running and the application closes.

  1. Right-click on Bria in the taskbar.

  2. Click Exit.

    "Exit" is on the taskbar shortcut menu.

Bria stops running and the application closes.

  1. Control+Click on Bria in the dock.

  2. Click Quit.

    "Quit" is on the dock shortcut menu.

Bria stops running and the application closes.

  1. Open the Windows system tray.
  2. Right-click on Bria and select Exit.

Bria stops running and the application closes.