Managing contacts

Add, edit, and remove contacts in Bria. Any change made to a contact in Bria updates the device's contacts.

The Team List: The Team list is read-only, displaying Bria team members added by the administrator. Each Team member can update their own contact information using the Bria User Dashboard. To update your own contact information, see Managing your Bria profile.

Adding contacts

Manually add each contact in Bria, from the Contacts tab, the History tab, or Dial Pad. These contacts are also added to the device's contacts list.

  1. Go to the Contacts tab on the resource panel.

  2. Tap Contacts and tap Add.

    "+" is on the "Contacts" header.

  3. Complete the contact details you want to include.

  4. Tap Save.

The contact is added to Bria and the device's contacts list.

  1. Go to the Contacts tab on the resource panel.

  2. Tap Contacts and tap Add.

    The "Add" button appears in the "Contacts" header.

  3. Complete the contact details you want to include.

  4. Tap Save.

The contact is added to Bria and the device's contacts list.

  1. Go to the History tab on the resource panel.

  2. Tap More Info beside the entry you want to add to Contacts.

    The "History" entry does not have a matching contact.

  3. Tap Create New Contact.

    "Create New Contact" is in History details.

  4. Complete the contact details. Bria populates the phone number automatically.

  5. Tap Save.

The contact appears in Bria’s Contacts and in the native iOS contacts.

  1. Go to the History tab on the resource panel.

  2. Tap the entry you want to add to Contacts.

    The "History" entry does not have a matching contact.

  3. Tap Create New Contact.

    "Create New Contact" is in "History" details.

  4. Complete the contact details. Bria populates the phone number automatically.

  5. Tap Save.

The contact appears in Bria’s Contacts and in the native iOS contacts.

  1. Go to the History tab on the resource panel.

  2. Tap More Info beside the entry with the information you want to add to an existing contact.

    The "History" entry does not have a matching contact.

  3. Tap Add to Existing Contact.

    "Add to Existing Contact" is in "History" details.

  4. Select the contact you want to add the phone number to. Contact Details opens.

  5. Edit any contact details you want to change. The number automatically populates in the contact.

  6. Tap Save.

The contact is updated in Bria’s Contacts and in the device's native contacts.

  1. Go to the History tab on the resource panel.

  2. Tap the entry with the information you want to add to an existing contact.

    The "History" entry does not have a matching contact.

  3. Tap Add to Existing Contact.

    "Add to Existing Contact" is in History details.

  4. Select the contact you want to add the phone number to. Contact Details opens.

The contact is updated in Bria’s Contacts and in the device's native contacts.

From Dial Pad, a phone number or SIP address can be saved to a contact.

  • A phone number is saved with the Phone label.

  • A SIP address is saved with the Softphone label, combined with the SIP domain of your SIP account. If multiple SIP accounts are configured in Bria, the app saves the SIP domain of the default SIP account to the contact.

  1. Go to the Phone tab on the resource panel.

  2. Enter a phone number or SIP address to save as a contact. To bring up the number you last dialed, tap Dial.

  3. Tap the Plus icon on the left and choose Create New Contact or Add to Existing Contact.

  4. Complete the contact details to include.

  5. Tap Save.

Adding or editing avatars

If the contact does not contain an avatar, you can add an image to the contact.

  1. Go to the Contacts tab on the resource panel.

  2. Tap Contacts.

  3. Select the contact you want to edit by tapping on the contact or typing their name in the Search bar and tapping on the contact.

    Contact with no avatar

    Contact Details opens.

  4. Tap Edit.

    Tap Edit on contact details

  5. Tap on the empty avatar or tap the avatar you want to replace and select Take Photo or Choose Photo.

    Contact details with no avatar

    If you tap Take Photo, take a picture to use as the avatar. Crop the image if desired. Tap Use Photo when the image is ready.

    If you tap Choose Photo, select an image on your device. Crop the image if desired. Tap Choose when the image is ready.

  6. Tap Save.

The avatar is added to the contact.

  1. Go to the Contacts tab on the resource panel.

  2. Tap Contacts.

  3. Select the contact you want to edit by tapping on the contact or typing their name in the Search bar and tapping on the contact.

    iPad Contact with no avatar

    Contact Details opens.

  4. Tap Edit.

    iPad Tap Edit on the contact details

  5. Tap on the empty avatar or tap the avatar you want to replace and select Take Photo or Choose Photo.

    iPad Tap the avatar

    If you tap Take Photo, take a picture to use as the avatar. Crop the image if desired. Tap Use Photo when the image is ready.

    If you tap Choose Photo, select an image on your device. Crop the image if desired. Tap Choose when the image is ready.

  6. Tap Save.

    iPad Tap Save on the contact details

The avatar is added to the contact.

Changing sort order or display order

You can customize the way contacts are displayed in Bria. For example, you can sort contacts by first name or last name, or change how names are shown.

Bria uses the iOS preferences that you set on your device.

  1. Go to iOS device Settings > Contacts.

  2. Select the order you want to use.

    Sort order controls the order of your contact list. First, Last sorts the list in alphabetical order of their first names.

    Display order controls each person's name. First, Last displays a name as James Smith while Last, First displays Smith James.

Editing contacts

Updating Bria contacts also updates your device contacts. Some fields of a contact are read only in Bria and must be updated on the device's contact app instead; see Fields that must be updated in iOS for details. Team member details are read only and can only be updated by each member.

  1. Go to the Contacts tab on the resource panel.

  2. Tap Contacts.

  3. Select the contact you want to edit by tapping on the contact or typing their name in the Search bar and tapping on the contact.

    Your contacts are shown in a list.The contact with no avatar shows a blank avatar.

    Contact Details opens.

  4. Tap Edit.

    The "Edit" button is on the "Contact" header.

  5. Complete the contact details.

  6. Tap Save.

The contact is updated in the Bria and the device's contacts.

The native iOS contact shows the information from Bria.

  1. Go to the Contacts tab on the resource panel.

  2. Tap Contacts.

  3. Select the contact you want to edit by tapping on the contact or typing their name in the Search bar and tapping on the contact.

    Your contacts display in a list.

    Contact Details opens.

  4. Tap Edit.

    The "Edit" button is in the "Contact" header.

  5. Complete the contact details.

  6. Tap Save.

The contact is updated in the Bria and the device's contacts. The softphone number will show beside Bria in the native iOS contacts.

The native iOS contact shows the information from Bria.

Deleting a contact

Delete your Bria contacts. This also deletes the contact in your device contacts. Team members are maintained by the administrator and therefore cannot be deleted.

  1. Go to the Contacts tab on the resource panel.
  2. Swipe the contact to be deleted to the left.

  3. Tap Delete.

  4. Tap Delete Contact.

    "Delete Contact" is in the confirmation pop-up.

The contact is deleted and no longer shows in Bria or the device's contacts.

  1. Go to the Contacts tab on the resource panel.
  2. Swipe the contact to be deleted to the left.

  3. Tap Delete.

  4. Tap Delete Contact.

    "Delete Contact" is in the confirmation pop-up.

The contact is deleted and no longer shows in Bria or the device's contacts.