Account status and network quality

Each of your accounts displays its status under Settings > Accounts.

The accounts are listing in "Settings" > "Accounts".

Account status

Accounts can be registered, not registered, in the process of registering, or disabled.

Network quality

During a call, you can view the network quality. The Network Quality Indicator on the call panel displays the current network conditions.

Good

Fair

Poor

Unknown

The Network Quality indicator is displayed under the call header.

Wi-Fi networks

If the Network Quality indicator shows Poor, this indicates there is network congestion or a poor quality Wi-Fi signal. Try moving closer to your Wi-Fi access point.

Mobile networks

If the Network Quality indicator shows Poor, this indicates that you may be:

  • Between cellular towers
  • Experiencing adverse weather conditions
  • Nearing the maximum range of the closest tower.

If possible, move closer to the tower.

Network lost indicator

During a call, you may lose network connectivity. When this occurs, you see a visual indicator on the screen – Lost internet connection.

To turn on an optional audio indicator, enable Settings > Preferences – Call In Progress > Play Tone On Network Lost. When this setting is enabled, you hear an audio chime if the network loses connectivity. You also hear a second chime when network connectivity is restored. By default, this settings is off.