Account status and network quality
Each of your accounts displays its status under Settings > Accounts.
Account status
Accounts can be registered, not registered, in the process of registering, or disabled.
![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)
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Alternating
The account is registered and can be used to make and receive voice and video calls
The account is registered and can only be used to make phone calls.
- To allow incoming calls:
- Turn off Settings > Enabled.
- Turn on Settings > Accounts > Account Advanced > Incoming Calls.
- Turn on Settings > Enabled.
The account is disabled.
- Go to Settings > Accounts (SIP) and turn on the account toggle switch.
The account is enabled but registration failed.
The primary account. This account is used for outgoing calls unless you select a different account when placing a particular call.
![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)
The account is in the process of registering.
The account is connected and can be used for presence and messaging.
The account is disabled.
- Go to Settings > Accounts (XMPP) and turn on the account toggle switch.
The account is enabled but registration failed.
Network quality
During a call, you can view the network quality. The Network Quality Indicator on the call panel displays the current network conditions.
Good
Fair
Poor
Unknown
Wi-Fi networks
If the Network Quality indicator shows Poor, this indicates there is network congestion or a poor quality Wi-Fi signal. Try moving closer to your Wi-Fi access point.
Mobile networks
If the Network Quality indicator shows Poor, this indicates that you may be:
- Between cellular towers
- Experiencing adverse weather conditions
- Nearing the maximum range of the closest tower.
If possible, move closer to the tower.
Network lost indicator
During a call, you may lose network connectivity. When this occurs, you see a visual indicator on the screen – Lost internet connection.
To turn on an optional audio indicator, enable Settings > Preferences – Call In Progress > Play Tone On Network Lost. When this setting is enabled, you hear an audio chime if the network loses connectivity. You also hear a second chime when network connectivity is restored. By default, this settings is off.