Transferring a call

Calls can be transferred to a target in two ways:

  • In an attended transfer, you speak to the target before transferring the call.

  • In an unattended (blind) transfer, you send the call to the target without talking to the target.

When you transfer a video call, the call is transferred as an audio call. Both parties can add video to the audio call.

You can only transfer a call from a team member to another team member. If your administrator has set up additional SIP accounts, you can only transfer calls from non-team members to other non-team members.

Attended transfer

In an attended transfer, you first make a separate call to the target so that you can talk to the target before transferring the call. You can select a target from the dial pad, from Contacts, or from History.

  1. Talk to the original party that you are going to transfer this call to someone else.

  2. Tap Add call to make a second call.

    The "Add Call" button is on the call controls. (Android phone)

    The "Add Call" button is on the call header. (Android tablet)

    • Use the dial pad to enter the number or name, then tap Dial.

    • Use the Contacts tab to select the target, tap the phone number, then tap either Call… or Video….

    • Use the History tab to open the entry, tap the number, then tap either Call… or Video….

      The grouped "History" entry shows who the call was from, the type of call, and when the last call occured.

    Bria places the current call on hold prior to dialing the second call.

  4. Talk to the target while the original party is on hold.

  5. When you are finished speaking with the target, tap More and tap Transfer To Other Call.

    The "More Options" button is on the call controls. (Android phone)

    The "More Options" button is on the call header. (Android tablet)

Bria connects the original party to the target. Bria disconnects you from both calls.

Unattended transfer

In an unattended transfer, you do not speak to the target before transferring the call. Once you perform an unattended transfer, Bria puts the original party on hold prior to performing a transfer, then disconnects you from the call.

  • If the target answers the call, the original party continues the call with the target.

  • If the target declines or misses the call, the call ends on the original party.

  1. Talk to the original party that you are going to transfer this call to someone else.

  2. Tap More and tap Transfer To....

    The "More Options" button is on the call controls. (Android phone)

    The "More Options" button is on the call header. (Android tablet)

    • Use the dial pad to enter the number or name, then tap Transfer.

    • Use the Contacts tab to select the target, tap the phone number, then tap Transfer to ….

      "Transfer" is in the menu.

    • Use the History tab to open the entry, tap the number, then tap Transfer.

      The grouped "History" entry shows who the call was from, the type of call, and when the last call occured."Transfer" is in the menu.

    4. When you tap Transfer, Bria puts the original party on hold prior to dialing the target. Once the call connects, Bria ends the call between you and the original party. If the target answers the call, the call continues between the target and the original party. If the target declines the call, the call ends on the original party.