Setting up Multi-device Configuration

Some SIP servers support single registration, which means only one device can be registered with the SIP service per SIP account. Other SIP servers support multiple registrations, which means more than one device can be simultaneously registered with the SIP server using the same SIP account, and able to receive calls in all the registered devices.

If your SIP server supports single registration, you need extra configuration before using Bria on multiple devices.

In most cases, you do not need to set up Multi-device Configuration. If you are unsure, do not follow the instructions on this page. Contact your PBX or ITSP administrator for more information.

Before you start, make sure you have the SIP credentials you need for SIP registration.

  1. In the Bria Portal menu, click Voice and Video.
  2. In the Voice and Video page, locate the SIP account and click Edit configuration. The Edit Voice Configuration page opens.

  3. Click the Service Compatibility Options tab.

  4. Select This service requires a different username for each SIP registration.
  5. If each device also requires a unique password, select This service also requires a different password for each SIP registration.
  6. Click Save.

You can now set up custom voice account for each user.

Setting up custom voice accounts

Once you have select the above-mentioned options, you can add the custom voice account for each team member.

Follow these steps if team members require a unique username for each device they use but they only requires one password.

  1. In the Bria Portal, click Team Members.
  2. In the Team Members page, click the member that you want to edit. An edit screen opens.
  3. Click Add Voice Account.
  4. Pick the SIP account you want to set up from Voice Service.
  5. Enter the password for the SIP account in Voice Password.

  6. Enter the unique device username in SIP Username/Call extension on the Registration 1 tab.

    "Voice Password: in in "Voice Account" and "Extension/Username" is in the "Device 1" tab.

  7. Enter the unique device username in SIP Username/Call extension on the Registration 2 tab.

    "Voice Password: in in "Voice Account" and "Extension/Username" is in the "Device 2" tab.

    Click Add Registration and repeat this step until you have added the unique device username for each device.

  8. Click Save and Close.

Follow these steps if team members require a unique username and a unique password for each device they use.

  1. In the Bria Portal, click Team Members.
  2. In the Team Members page, click the member that you want to edit. An edit screen opens.
  3. Click Add Voice Account.
  4. Pick the SIP account you want to set up from Voice Service.

  5. Enter the unique device username in SIP Username/Call extension and the unqiue device password in Voice Password on the Registration 1 tab.

    "Extension/Username" and "Voice Password" are in the "Device 1" tab.

  6. Click Add Registration and enter the unique device username in SIP Username/Call extension and the unique device password in Voice Password on the Registration 2 tab.

    "Extension/Username" and "Voice Password" are in the "Device 2" tab.

    Click Add Registration and repeat this step until you have added the unique device username and password for each device.

  7. Click Save and Close.