Dealing with an auto attendant (Pause dialing)

You can use DTMF Dual-tone multi-frequency. The tones you hear when you press numbers on a phone. Each number corresponds to a different tone. or pause dialing for auto attendant when you dial call or during a call.

Using DTMF when you dial a call

If you know that your call will be answered by an auto attendant and you know what menu items you will choose, you can include those menu items (DTMF) in the phone number when you dial it.

Use the DTMF dialing rules to append the number you dial.

DTMF dialing rules

  • Include at least one capital P before the first DTMF number. Each P causes Bria to pause for one second before sending the next character.
  • You can include other P’s.
  • At the end of the input, include a ; (semi-colon).

Make sure to enter a ; (semi-colon) when you are done entering pauses and DTMF numbers or Bria will not be able to complete the call.

Examples

To dial a number, add a 3-second delay and then press 44, enter this in the call entry field:

6045551212PPP44;

To dial a number, add a 6-second delay, then press 1 then 3 then 2, each with a two second delay:

6045551212PPPPPP1PP3PP2;

A capital X or a , (comma) can be used instead of P; the following will work in the same way as the first example above.

6045551212XXX44;

You can save a number in this format in your contacts.

Using DTMF during a call

Once you have dialed a call, you may need to use DTMF to enter an extension number, follow voice prompts, or enter a conference code.

The supported characters are: 0 1 2 3 4 5 6 7 8 9 A B C D * #

Note the alphabets are case sensitive and must be upper case.

You can also paste DTMF instead of typing. Use right-click to reveal Paste to DTMF. Ctrl+V is not supported.

  1. Click Show/Hide DTMF.

    "Show/Hide DTMF" is on the call panel.

    The DTMF field opens.

    The DTMF field opens in the call panel.

  2. Type the required DTMF numbers.

    The DTMF field displays the numbers when you type them.

    Alternatively, copy the DTMF you want to type in, and right-click the DTMF field to reveal Paste to DTMF. Click Paste to DTMF when you are ready to send the tones.


  3. Click Show/Hide DTMF to close the DTMF field.

    The "Show/Hide DTMF" button is on the call panel.

Bria plays the DTMF tones.