Recording a call

You can record the audio portion of a one-to-one call or a conference call. Recording are saved as .wav files on your computer. Your administrator sets up the location where the recordings are saved.

Files created for conference calls

Multiple files may be created depending on how and when you start recording. If you start recording from the beginning of a conference call and continue recording until the call ends, one file is created.

If you separate a participant from the conference call and have a one-to-one call, the recording continues until the end of the one-to-one call. Two files are created: one for the conference call and the other for the one-to-one call.

Files created when forming conference calls from one-to-one calls

If you are recording one-to-one calls and you merge them to form a conference call, all the individual recordings stop and a new recording is created for the conference call.

If you are recording one-to-one calls and you add them to an existing conference call, all the individual recordings stop. If the conference call was being recording before the merge, the recording of the conference call continues.

Creating a call recording

You can record the audio portion of a call in progress.

  1. Click More options for handling this call (Windows) or More options (Mac).

  2. Click Start Call Recording.

Bria starts recording the call. The call panel shows a call recording indicator.

Stopping recording a call

You can stop recording a call using the More menu or using the recording icon.

  1. Click More options for handling this call (Windows) or More options (Mac).

  2. Click Stop Call Recording to end the call recording.

Bria stops recording the call.

  1. Click the Stop Call Recording.

Bria stops recording the call.

The first time you record a call, a Save Call Recording dialog appears. The dialog displays the Recording name and the Saved in location. You can select Don’t show this dialog again if you do not want to see the dialog after every recorded call. Click Open Folder to open the folder where the file is saved.

Playing back a call recording

You can play a call recording back directly from Bria using History or you can use a file explorer and your default app to play the recording.

  1. Go to the History tab on the resource panel.

  2. Optional: Click on the filter and select Recordings.

  3. Click on the History group that contains the recording. The History group expands.

  4. Click on the call entry that contains the recording. The call entry expands.

  5. Click Play Recording.

Bria plays the recording in your default audio player.

  1. Locate the .wav file from the location it was saved in.
  2. Double-click on the file. The file opens in your default audio player.
  3. Use the controls in the audio player to play back the recording.

The recording is played in the default audio player.