Dealing with an auto attendant (Pause dialing)

You can use DTMF or pause dialing for auto attendant when you dial call or during a call.

Using DTMF when you dial a call

If you know that your call will be answered by an auto attendant and you know what menu items to choose, you can include those menu items (DTMF) in the phone number when you dial it.

  1. Enter the number you want to call in the dial pad.

  2. Before you tap Dial, use the DTMF dialing rules to add the required DTMF digits. Tap in the call entry field to bring up the keyboard.

    Dial pad in an iPhone

Bria dials the number and adds the DTMF digits to the call.

  1. Enter the number you want to call in the dial pad.

  2. Before you tap Dial, use the DTMF guidelines to add the required DTMF digits. Tap in the call entry field to bring up the keyboard.

    Keyboard on an iPad

Bria dials the number and adds the DTMF digits to the call.

DTMF dialing rules

  • You must include at least one comma before the first DTMF number.
  • You can include other commas. Each comma causes Bria to pause for one second before sending the next character.

To dial a number, add a 3-second delay and then press 44, enter this dialing string in the call entry field:

6045551212,,,44

To dial a number, add a 6-second delay, then press 1 then 3 then 2, each with a two second delay, enter this dialing string in the call entry field:

6045551212,,,,,,1,,3,,2

You can save the number in this format in your Contacts. On iPhone, tap the symbol key on the bottom left corner of the numeric keypad to change between symbols and numbers. Use Pause to enter a , (comma).

Numbers on the dialpadSymbols on the dial pad

Using DTMF during a call

If an auto attendant requires you to press numbers during a call, you can bring up the keyboard and enter the DTMF digits.

  1. Tap Keypad.

  2. Tap the required DTMF numbers.

  3. Tap Close Keypad to return to the call interface.

    iPhone Tap close keypad to return to the call screen

Bria sends the DTMF tones.

  1. Tap Keypad.

  2. Tap the required DTMF numbers.

  3. Tap Close Keypad to return to the call interface.

    iPad Tap close keypad to return to the call screen

Bria sends the DTMF tones.

  1. Swipe right on the video screen.

  2. Tap Keypad.

  3. Tap the required DTMF numbers.

  4. Tap Close Keypad to return to the call interface.

    iPad Tap close keypad to return to the video call screen

Bria sends the DTMF tones.

  1. Tap Keypad.

  2. Tap the required DTMF numbers.

  3. Tap Close Keypad to return to the call interface.

    iPad Tap close keypad to return to the video call screen

Bria sends the DTMF tones.