Handling an incoming call

Incoming calls generally appear the same as a native incoming call.

Make sure you allow Bria to show notifications on your device.

If your administrator has set up additional SIP accounts, set up push notifications to receive calls when Bria is in the background or exited.

All methods for handling incoming calls on an iPhone assume that Settings > Preferences > Native Integration is on. For information on how Bria interacts with iPhone’s native dialer and how to handle a call if Native Integration is off, see Native integration.

Bria users in China: CallKit cannot be used in China. For this reason, Settings > Preferences > Call Handling – Native Integration does not appear in Bria if you are in China. Please see Handling calls with Native Integration off for information on how to handle incoming calls.

Tap the device's power button or the volume buttons to silence the incoming ring tone without answering the call.

Answering calls with Bria in the foreground or background

When Bria is in the foreground or the background, Bria displays the name of the remote party and the available options to handle the call.

  1. Tap the option you want to use.
    • Accept: Bria answers the incoming call.
    • Decline: Bria ends the incoming call.

    • Remind Me: Bria ends the incoming call and sets a call reminder.

Bria declines or starts the call.

  1. Tap the option you want to use.
    • Accept: Bria answers the incoming call.
    • Decline: Bria ends the incoming call.

    • Remind Me: Bria ends the incoming call and sets a call reminder.

    Incoming audio call

Bria declines or starts the call.

Device is locked

When your device is locked, you receive an incoming call notification on the lockscreen.

  1. Slide the phone icon to the right to answer the call. Tap the iPhone and iPad power button or the volume buttons to silence the incoming ring tone without answering the call.

Bria starts the call. To access any other calling features, tap the Bria icon and, if required, enter the passcode for the iPhone and iPad.

  1. Slide the phone icon to the right to answer the call. Tap the iPhone and iPad power button or the volume buttons to silence the incoming ring tone without answering the call.

Bria starts the call. To access any other calling features, tap the Bria icon and, if required, enter the passcode for the iPhone and iPad.

Answering a second incoming call

On an iPhone, you can have two concurrent Bria calls and one native call.

On an iPad, you can have two concurrent Bria calls.

  1. Tap the option you want to use.

    • End & Accept: Bria ends the first call and answers the incoming call.

    • Decline: Bria continues with the first call and ends the incoming call.

    • Hold & Accept: Bria puts the first call on hold and answers the incoming call.

    • Remind Me: Bria ends the call and sets a reminder

      Bria displays the second incoming call on the full iPhone screen.

Bria declines or starts the call.

  1. Tap the option you want to use.

    • End & Accept: Bria ends the first call and answers the incoming call.

    • Decline: Bria continues with the first call and ends the incoming call.

    • Hold & Accept: Bria puts the first call on hold and answers the incoming call.

    • Remind Me: Bria ends the call and sets a reminder

      Second incoming call on the lock screen

Bria declines or starts the call.

Swapping between calls

When you have two established calls, you can swap between them.

The active call is displayed in Bria.

  1. Tap Swap Calls .

Bria places the first call on hold and connects the second call. Bria displays the name of the remote party for the active call.

  1. Both calls display on the screen. Tap the call at the back of the screen.

Bria places the first call on hold and connects the second call. Bria displays the active call in front.

Handling an incoming video call

When the remote party places a video call, you see their video on Bria when you answer the call. You can add your video, remove your video but continue to receive video, or you can remove all video and downgrade the call to audio only.

On an iPhone, the video controls auto-hide. If the video controls are missing, tap the screen to make them reappear.

See Handling a video call for more details.